Refund Policy

At SMMRX, customer satisfaction is at the core of our values. We have established a transparent Refund Policy to provide clear guidance on refunds and returns. Your trust in our services is highly valued, and we are committed to ensuring a positive experience.

Last Updated: [10/12/2024]

1. Introduction

At SMMRX, we aim to meet and exceed customer expectations. This policy outlines the conditions under which refunds are issued. Please note: Once a deposit is made on SMMRX, it cannot be reversed, and no refunds will be issued to your original payment method. The balance can only be used for placing orders on our platform. However, all eligible refunds are processed without any additional charges to the customer.

2. Eligibility for Refund

Refunds may be granted under the following conditions:

a. Non-Delivery of Service: If a purchased service is not delivered within the promised timeframe, you are eligible for a refund.
b. Service Issues: If the service provided deviates significantly from its description or fails to meet the stated standards, you may request a refund.

3. Non-Refundable Circumstances

Refunds will not be issued under these situations:

a. Change of Mind: Refunds are not granted for orders canceled due to a change of mind.
b. Policy Violations: Accounts suspended or terminated due to misuse, policy violations, or breach of our Terms of Service will not be eligible for refunds.

4. Partial Refunds

Partial refunds may be approved in specific cases:

a. Partial Usage: If only a portion of the purchased service has been utilized, a partial refund may be issued for the unused portion.
b. Partial Delivery: If the service delivered only partially meets its description, a proportional refund may be considered.

5. Refund Process

To request a refund:

a. Contact our support team at support@smmrx.com within 10 days of your purchase.
b. Clearly state your reason for the refund request and provide any relevant evidence to support your claim.
c. Our team will review your request and respond with a decision within 10 working days.

6. Refund Without Charges

At SMMRX, we process eligible refunds without any additional fees or deductions, ensuring that customers receive their full eligible amount.

7. Refund Mode

Refunds will be credited back to the original payment method used for the purchase. The process may take 5-10 business days to reflect in your account, depending on your payment provider.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

a. Verify with your bank or payment provider as processing times may vary.
b. If the issue persists, contact our support team at support@smmrx.com for assistance.

9. Changes to This Refund Policy

SMMRX reserves the right to update or amend this Refund Policy at any time. All updates will be published on this page, so we encourage users to review it frequently.

10. Contact Us

For questions, clarifications, or feedback regarding this policy, please contact us:

Email: support@smmrx.com

SMMRX is dedicated to providing a hassle-free refund process and ensuring that your experience with us remains positive and transparent.